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Shipping & Returns » Returns

Our Refund Policy for our Valued Customers

Web Returns

Web-purchased item(s) may be returned for exchange or refund within 21 days (excluding shipping charges). Customer is responsible for return shipping charges and insurance. Please call 1.888.920.6888 or e-mail us at sales@seebeckgallery.com to obtain return instructions.

Returned items must be in original, undamaged condition and must be accompanied by the original receipt. Items may be returned in store within time restrictions above.

Gift Returns
If you have received a gift that was ordered from the Seebeck Gallery website and do not have a receipt you can exchange it or receive store credit within 30 days of original purchase date.

Our Quality Assurance department will determine if the item(s) are in original, unworn condition and your request will be processed in the order it was received. Please allow up to 14 days for your request to be processed. During and after peak holidays such as Valentine’s Day, Mother’s Day and Christmas, allow 4-6 weeks for your request to be processed.

Holiday returns: Orders placed between Thanksgiving and Christmas have an extended return policy through January 5th.

  • Gifts must be returned in original box. Items must be in unused and in saleable condition and accompanied by an original sales receipt.
  • Credit card refunds must be credit card credits.
  • Gift certificates and store credits are not redeemable for cash.
  • Items accompanied by a gift receipt must be unused and in saleable condition and are redeemable for an exchange or store credit only.
  • We are unable to accept, for refund or exchange, any merchandise that is not accompanied by a valid original receipt.
  • SPECIAL ORDERS, because they are individually handmade just for you, are a FINAL SALE (no returns or exchanges). Layaways, custom and special orders and any purchase marked Final Sale may not be returned or exchanged.
  • Gallery credit is non-expiring and may be used toward future purchases through our web site or in store.
  • Prices and terms are subject to change without notice.